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When “I don’t know” is the honest answer

Not knowing is not a failed reflection. What to do with a blank, and the two ways of not knowing that need different handling.

4 min readPublished

Two kinds of blank

Not knowing gets treated as the end of a reflection and it is usually the middle of one. But it covers two genuinely different situations that need different handling, so it is worth working out which one you are in before doing anything else.

The first kind: the word exists and you cannot reach it. You know the feeling has a shape. You would recognise the right word if somebody said it. It is on the tip of your tongue and it will not come. That is a retrieval problem and it is very workable — most of what follows is for it.

The second kind: nothing is formed yet. Not a hidden word, not a blocked one. The experience has not resolved into anything you could name. This is most common in the first day or two after something happens, and in the flat stretches. Forcing a label onto it produces a word you do not believe.

The test that separates them: if somebody offered you three words, would you know that none of them was right? If yes, something is formed. If all three seem equally plausible and equally hollow, nothing is.

What to do with a blank

Six things, roughly in the order worth trying them.

Say you do not know, and then keep typing. Not as a placeholder — literally continue the message. “I don’t know. It is something to do with the way she said it, but not the words.” The sentence after the admission is nearly always more useful than the admission, and most people stop before writing it.

Describe the situation instead of the feeling. You are allowed to answer a question about how you feel with a paragraph about what happened. Events are much easier to be precise about, and the feeling tends to be legible in how you tell it.

Say what it is not. Negative space is a real answer. “It is not sadness. It is not anger either. It is not about him.” Three things it is not narrows the field faster than one guess at what it is.

Go physical. Where is it and what is it doing? Heavy, tight, restless, hollow, hot. This is a shorter list than the emotional vocabulary and needs no interpretation, and it stands as a complete answer if nothing else arrives.

Ask for a few words to pick from, then take the closest and say what is wrong with it. “Resentful is closest, but it is more tired than that.” Narrowing by correction is easier than producing the right word cold.

Leave it and come back. Not the same as giving up. Some things take a day. Write down the fact that you could not name it, so that tomorrow starts from something rather than nothing.

Said four times, it means something

If not knowing is your answer four times in a row, stop treating it as a failure to introspect. It is a signal, and usually not about you. Usually the question is the wrong size.

“Why do you think you reacted like that?” is enormous. It asks for a cause, a mechanism and a motive at once, and a blank is a completely correct answer to it. So shrink it. What were you doing in the ten seconds before? Was it louder or quieter than you expected? Was it more like being hurt or more like being caught out? A question you can answer badly is worth more than one you can only answer honestly with a blank.

You can shrink it yourself, out loud: “that question is too big, ask me a smaller one.” Perfectly ordinary thing to type, and faster than four rounds of not knowing.

Why this helps

The difference is entirely between a blank you wrote down and a blank you abandoned. A written blank is material: it has a shape, it has things it is not, it has a physical location, and it still exists tomorrow. An abandoned one leaves you with the same unnamed thing plus the impression that reflection does not work for you.

That impression is the real cost, and it is why the six moves above matter more than any one of them individually. You are not trying to find the word. You are trying not to leave empty-handed.

When it is not just this one blank

One thing worth naming plainly. There is a difference between not being able to name a particular feeling on a particular Tuesday, which is ordinary, and not being able to name feelings generally — where “how do you feel about that” has been unanswerable for as long as you can remember, about anything. There is a clinical word for that pattern. It is a recognised thing rather than a personal failing.

If that is closer to your experience, grinding at it alone in a text box is not the right tool. It is worth raising with a professional who can look at it with you. And if the blankness is newer — if things that used to matter have simply stopped registering — the guide here on feeling nothing is a better place to start than this one.

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